Privacy Policy

Sydney Bus & Coach Hire

Last updated: 18 November 2025

Sydney Bus & Coach Hire (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you use our services or visit our website.

By accessing our website or booking our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that is necessary to provide our transport and charter services, including:

1.1 Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and payment details

  • Organisation/business name

  • Pickup/drop-off locations

  • Charter details, schedules and itinerary information

  • Any communication you send to us

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and interaction data

  • Cookies and analytics data (e.g., Google Analytics)

1.3 Sensitive Information

We do not intentionally collect sensitive information (e.g., health, ethnicity, political affiliation).
If such information is provided (e.g., medical requirements for travel), it will be handled in accordance with the APPs.

2. How We Collect Personal Information

We collect personal information through:

  • Online booking forms

  • Quotes and enquiry forms

  • Phone calls, text messages or emails

  • Social media interactions

  • Third-party booking platforms

  • Website cookies and analytics tools

You may choose to remain anonymous or use a pseudonym; however, this may limit the services we can provide.

3. How We Use Personal Information

We use personal information for the following purposes:

  • To provide charter, bus hire and transport services

  • To issue quotes, confirmations, invoices and receipts

  • To communicate regarding bookings, changes or updates

  • To process payments and manage accounts

  • To improve website functionality and customer experience

  • To comply with legal obligations

  • For internal business operations such as training, auditing and service improvement

We do not sell, rent or trade your personal information.

4. Disclosure of Personal Information

We may disclose personal information to:

  • Drivers, subcontractors or affiliates assisting with your charter

  • Payment gateways and financial institutions

  • IT service providers, hosting services and email platforms

  • Insurers, legal representatives or government authorities where required by law

  • Third-party suppliers involved in facilitating your booking (e.g., accommodation on extended tours)

We take reasonable steps to ensure third parties comply with confidentiality and privacy obligations.

5. Storage and Security

We take reasonable steps to protect personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Modification or disclosure

This includes secure servers, password protection, restricted staff access and encrypted systems where applicable.

Despite our best efforts, no data transmission over the internet can be guaranteed as fully secure.

6. Cookies and Website Tracking

Our website may use cookies, tracking pixels and analytics tools to improve user experience.

You may disable cookies in your browser; however, some website features may not function correctly.

7. Accessing and Correcting Personal Information

Under the Australian Privacy Principles, you may request to:

  • Access the personal information we hold about you

  • Correct information that is inaccurate, outdated or incomplete

Requests can be made in writing via the contact details below.
We may require identification to verify your request.

8. Direct Marketing

We may send you promotional emails about services, updates or special offers.

You can opt out at any time by clicking “unsubscribe” or contacting us directly.

We will never send marketing without your consent where required by law.

9. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies.

10. Overseas Disclosure

We generally do not disclose personal information overseas.
If required in the future (e.g., cloud hosting), we will ensure appropriate safeguards are in place in accordance with the APPs.

11. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services

  • Meet legal obligations

  • Resolve disputes

  • Maintain business records

Information may be securely destroyed or de-identified when no longer required.

12. Complaints and Concerns

If you believe your privacy has been breached, you may lodge a written complaint.

We will investigate and respond within a reasonable timeframe.

13. Contact Us

For privacy enquiries, corrections or complaints, please contact:

Sydney Bus & Coach Hire
Email: charterbushiresydney@gmail.com
Website: www.charterbushiresydney.com.au

14. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.